Privacy Policy | Energy Transfer

Introduction

Energy Transfer LP (“Energy Transfer,” “we,” “us” or “our”) is committed to respecting your privacy. This privacy policy describes how we and some of the companies we work with collect, use, share and protect information in connection with our websites, portals, mobile apps and other online applications (collectively, the “Website”), and your choices and rights regarding the collection and use of your information.

This privacy notice applies to any Energy Transfer Website that displays or links to this privacy notice and to all visitors, users and others who access the Website from the United States (“users”). This privacy notice does not apply to websites, portals, mobile apps or other online applications that have their own privacy notice or otherwise do not display or link to this policy.

Information Collection Overview

We explain here what categories of personal information we have collected, where we got it, what we use it for and with whom we have shared it.

Contact Information

Such as name, email address, phone number, postal address and other information you choose to provide to us.

  • Source
    Provided directly by you to us, such as when you create or modify your account, sign up for our newsletter or request information from us, or otherwise communicate with us.
  • Purpose for Collection
    Used for the purposes for which such information was provided, including the general usages detailed below.
  • Categories of Recipients
    We may disclose your personal information to third parties who provide us with various business services, including monitoring and maintaining our Website and ads, processing payments, delivering products and services, performing Website analytics and ad delivery services, conducting marketing and advertising campaigns, and preparing newsletters and mailings. We may also share your personal information with other affiliates within our group of companies, in compliance with applicable laws.

Browsing Information

Such as information about your device (such as your device and browser type, operating system, IP address, mobile network carrier, and device and advertising identifiers), your geolocation, and your use of our online services (such as access dates and times, online features or pages viewed, system activity and the third-party site or service you were using before interacting with our online services).

  • Source
    Our Website, electronic communications, online advertisements and your interactions with the Website, including through the use of cookies, pixel tags, SDKs and other tracking technologies explained further below.
  • Purpose for Collection
    For the general usages detailed below. We may also use cookie data (alone or in combination with other information) to maintain and improve our Website, verify and authenticate Website users, prevent fraud and secure our Website and databases, process payments, facilitate product and service delivery, remember and analyze user preferences and interests, track and measure Website performance and effectiveness, develop and improve our products and services, deliver ads relevant to user interests or based on user location, demographics or device characteristics, and for any other purpose described under Use of Information or Use of Cookies and Similar Technologies.
  • Categories of Recipients
    We may disclose your personal information to third parties who provide us with various business services, including monitoring and maintaining our Website and ads, performing Website analytics and ad delivery services.

Information We Collect from Other Sources

Such as your name, demographic information, interests and publicly observed data (such as from social media and shopping behavior).

  • Source
    We may obtain information about you from commercially available sources such as data aggregators and public databases.
  • Purpose for Collection
    To personalize your Website experience and to deliver content and product and service offerings relevant to your interests and for the general usages detailed below.
  • Categories of Recipients
    We may disclose your personal information to third parties who provide us with various business services, including monitoring and maintaining our Website and ads, processing payments, delivering products and services, performing Website analytics and ad delivery services, conducting marketing and advertising campaigns, and preparing newsletters and mailings. We may also share your personal information with other affiliates within our group of companies, in compliance with applicable laws.

Information Maintained by Other Service Providers

Such as your friends and contacts.

  • Source
    From other service providers when you give us permission to access your account; for example, you may link your Facebook or Gmail account to Energy Transfer, which allows us to obtain information from those accounts. The information we obtain from these services often depends on your settings or the applicable provider’s privacy policies, so please check these policies before granting us access.
  • Purpose for Collection
    To personalize your Website experience and to deliver content and product and service offerings relevant to your interests and for the general usages detailed below.
  • Categories of Recipients
    We may disclose your personal information to third parties who provide us with various business services, including monitoring and maintaining our Website and ads, processing payments, delivering products and services, performing Website analytics and ad delivery services, conducting marketing and advertising campaigns, and preparing newsletters and mailings. We may also share your personal information with other affiliates within our group of companies, in compliance with applicable laws.

General Use of Information

We may use the information described above as necessary or useful to provide, support, personalize, and develop our Website, products, and services, including as follows:

  • To create, maintain, customize and secure your account with us.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis and product development, including to develop and improve our Website, products and services.
  • To respond to law enforcement requests and as required by applicable law, court order or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in this privacy policy.

Aggregated and Non-Identified Data

Energy Transfer may maintain aggregate data or other non-identified information about you, such as usage statistics, online traffic patterns and user feedback. In addition to using this information for the purposes discussed in this privacy statement, we may disclose this information to third parties without restriction.

Additional Sharing of Information

We may disclose your personal information to third parties in special cases, including to prevent, investigate or take action regarding potentially illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use or any other agreement related to the Website (or products and services available through the Website), or as otherwise required by law.

If all or part of Energy Transfer merges with another entity, is acquired by another entity or experiences another change in control, the information we have about you may be transferred to a third party as part of that transaction. The acquiring entity will be required to use the personal information that is transferred only in a manner that is consistent with this privacy notice and applicable law.

Use of Cookies and Similar Technologies

Types of Cookies and Similar Technologies

Our Website and ads use cookies and similar technologies to collect and store certain log data and cookie data when you visit or interact with our Website or ads in order to identify your browser or device and enable certain features and functionality. These technologies include the following:

  • Cookies
    Cookies are small text files that are sent to and stored by your browser when you visit or interact with our Website and ads. These cookies are then sent back to the party that served the cookie unchanged each time you visit or interact with the Website or ads (which includes our ads on third-party sites) in order for the party that served the cookie to recognize your browser or device. Cookies are either first-party cookies or third-party cookies. “First-party cookies” are sent to your browser by the party that operates the site you are visiting (for example, cookies served by Energy Transfer when you visit the Website). “Third-party cookies” are sent to your browser by any party other than the party that operates the site you are visiting (for example, cookies sent by our online partners, such as Google Analytics, when you visit the Website). Further, when we use cookies, we may use “session” cookies (which last until you close your browser) or “persistent” cookies (which last until you or your browser deletes them). Some of the cookies we use on the Website and our ads may be associated with your personal information (such as your email address) and other cookies are not.
  • Pixel Tags
    Pixel tags (also known as web beacons) are small blocks of code installed on our Website that enable our online partners to serve cookies when you visit our Website and are generally used in combination with cookies to track user activity on our Website, receive relevant log data and cookie data, and perform other activities relating to the monitoring and analysis of the use and performance of the Website and our ads.
  • Software Development Kits
    Software development kits (also called SDKs) function like third-party cookies and pixel tags, but operate in the mobile app environment where cookies and pixel tags cannot function as effectively. Instead of using cookies and pixels tags, we may install pieces of code (the SDK) provided by our online partners (such as advertising companies, ad networks and analytics providers) in our mobile apps in order for these online partners to monitor and analyze the use and performance of our Website and ads.
  • Statistical Identifiers
    Statistical identifiers refers to identifiers created using certain device information and log data. Collectively, this information makes your browser or device sufficiently distinct for a server or similar system to reasonably determine that it is encountering the same browser or device over time. Statistical identifiers enable us and our partners to uniquely identify your browser or device for the same purposes as cookies. Statistical identifiers may be associated with your personal information (such as your email address).

Use of Cookies and Similar Technologies by Our Online Partners

We may use vendors and other online partners to perform some of the activities described above, including to provide audience measurement and analytics services, to serve ads on our behalf on our Website and on third-party sites, and to track and report on the performance of such ads. These online partners may use third-party cookies and similar technologies to collect and store certain device information, log data, cookie data and other information when you visit or interact with our Website or ads and other unaffiliated sites in order to identify your browser or device and provide their respective services. Further, these online partners may combine data collected on our Website with information collected on unaffiliated sites or with any other data maintained by these online partners. Their use of data collected on our Website and third-party sites will be subject to their own terms of use and privacy policies.

For example, we may use third-party cookies to deliver our ads on third-party websites through a common form of online advertising known as “retargeting.” Retargeting works by serving ads on one website based on an individual’s activities on a different website (for example, if you view a product or service on our Website, you may later see ads for our products and services when you visit a third-party website). To do this, we allow our online partners (such as Google or other ad network vendors) to serve their own third-party cookies when users visit our Website, allowing these online partners to recognize users who have previously visited our Website. When these users visit a third-party website that includes features provided by our online partners (for example, where our online partners have purchased ad space), our online partners can recognize the users’ interest in our products and services and deliver one of our ads on the third-party website.

You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit: www.networkadvertising.org/choices/ or www.aboutads.info/choices.

Your Cookie Choices

Most web browsers are set to accept cookies by default. However, you can typically choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the “Help” or “Preferences” menu. Removing or rejecting browser cookies does not necessarily affect third-party Flash cookies (see “local storage” above) which may be used by us or our partners in connection with our online services. To delete or disable Flash cookies, please visit this site for more information: www.allaboutcookies.org.

BY CONTINUING TO VISIT OR INTERACT WITH OUR WEBSITE, YOU CONSENT TO THE USE OF COOKIES AND SIMILAR TECHNOLOGIES AS DESCRIBED IN THIS PRIVACY NOTICE.

Social Plugins

This Website may use social plugins (for example, the Facebook “Like” button or “Share to Twitter” button) to enable you to easily share information with others. When you visit our Website, the operator of the social plugin may be able to place a cookie on your browser or device, enabling that operator to recognize users who have previously visited our Website. If you have previously logged into the associated social media website (for example, Facebook or Twitter) before visiting our Website, the social plugin allows that social media website to receive information about your visit to particular pages on our Website. The social plugin may collect this information for any such users who have logged into social networks, whether or not they specifically interact with the plugin on our Website (for example, by clicking “Like” or “Share”). The social plugin may also allow the social media website to share information about your activities on our Website with other users of their social media website. For further details about the information shared via a particular social media plugin, you should refer to that social media site’s privacy policies and terms of use.

Do Not Track (DNT)

Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. Our online services do not currently respond to these “do-not-track” signals.

Security

Energy Transfer implements, maintains and enforces reasonable and appropriate administrative, organization, technical and physical safeguards to protect the integrity, confidentiality and availability of our Website, databases, personal information and related assets. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Data Retention

Energy Transfer implements and maintains reasonable restrictions on the retention of personal information and generally disposes of such personal information once it is no longer necessary or useful for the purposes for which it was collected or further processed. However, we may continue to store archived copies of your personal information for legitimate business purposes and to comply with the law. In addition, we may continue to store anonymous or anonymized information for any legitimate business use described in this privacy notice.

Third-Party Links

This privacy notice only applies to an Energy Transfer Website that links to this privacy notice. However, our Website may contain links to third-party sites or services. We do not endorse and are not responsible for the content of third-party websites or resources, and our privacy notice does not apply to any sites that are not controlled by Energy Transfer, even if you access such sites via a link on our Website. You should review the privacy policies and terms of use of any third-party site before providing any information.

Children

Our Website is not intended for children. We do not knowingly collect any personal information from children under 13 years old. However, if the parent or the guardian of a child under 13 years old believes that the child has provided us with personal information, the parent or guardian of that child should contact us at [email protected] to request the information’s deletion. Anyone under 13 years old should seek their parent’s or guardian’s permission prior to using the Website or disclosing any personal information to Energy Transfer.

Visitors from Outside the United States — Cross-Border Transfer

The Website is hosted in the United States. If you are visiting the Website from outside the United States, your information may be transferred to, stored and processed in the United States or other countries in accordance with this privacy policy. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Website and/or providing personal information to us, you consent to transfer of your information to our facilities as described in this privacy policy.

Right to Lodge Complaints

We are transparent about the ways in which we collect and use personal information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described above. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see: www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

Changes to Our Privacy Notice

Energy Transfer reserves the right to amend this privacy notice at our discretion and at any time. When changes are made to this privacy notice, the updated notice will be posted on the Website and will be effective as of the date posted. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING THE POSTING OF CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. Material revisions to this privacy notice will not be applied retroactively without your affirmative consent. Last revised: March 20, 2020

Contact Us

If you have any questions or comments about this privacy policy, the ways in which we collect and use the information described below, or your choices and rights regarding such use, or to request a copy of this privacy policy in another format, please do not hesitate to contact us.

Postal Address:
Energy Transfer
ATTN: Office of Ethics and Compliance
8111 Westchester Drive, Suite 600
Dallas, TX 75225

OfficeofEthicsa[email protected]